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Our Charter and Mission

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Our Charter

The ombuds staff provide services to the campus community following the Office of Ombuds Services Charter, in which we explain how we work with ombuds visitors and how we strive to meet the International Ombuds Association Code of Ethics and Standards of Practice.


Ombuds serve graduate students, staff, and faculty empowering them to navigate challenges related to their experiences at the University of Tennessee, Knoxville. We provide visitors educational programming, individual consultations, and mediation services to help them address issues they encounter no matter how big or small.


The Office provides the university community an informal and impartial channel for organizational problem-solving that contributes to the development of an inclusive campus climate.


Engage with Office visitors while following the International Ombudsman Association Code of Ethics and Standards of Practice, which includes independence, impartiality, confidentiality, and informality.

Logic Model

The Office of Ombuds Services logic model serve as a guide to put our office mission, vision, and values into action. The logic model identifies our goals, activities, audience, stakeholders, and impact within the context of challenges shared at UT. The logic model guides the creation and revision of future evaluation frameworks.