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Program Evaluation of Our Services

Office of Ombuds Services Operations in relation to COVID-19

The Ombudsperson will continue to meet with graduate students, staff, faculty, and university leaders who are working from locations other than UT and UTIA through Zoom or on the phone for the duration that our institution is responding to COVID-19. Please do not hesitate to contact for a meeting.

Find Coronavirus Update at: www.utk.edu/coronavirus/

The UT ombudsperson engages in ongoing program evaluation activities following the office mission, vision, and values, which are guided by the International Ombudsman Association (IOA) Code of Ethics and Standards of Practice as well as the Office Charter.

Office of Ombuds Services Mission, Vision, and Values

Mission

Provide a confidential and safe space for office visitors to engage in an empowered problem-solving with a trusted consultant who will actively listen to their stories and provide campus leaders with upward feedback based on common themes observed in visitor experiences.

Vision

Provide the university community an informal and impartial channel for organizational problem-solving that contributes to the development of an inclusive campus climate.

Values

Provide services to office visitors following the International Ombudsman Association Code of Ethics and Standards of Practice, which includes independence, neutrality and impartiality, confidentiality, and informality.

Logic Model

The ombudsperson created the Office of Ombuds Services logic model as a guide to put our office mission, vision, and values into action. The logic model identifies our goals, activities, audience, stakeholders, and impact within the context of challenges shared at UT. The logic model guides the creation and revision of the evaluation framework.

Evaluation Framework

The Office of Ombuds Services engages in program evaluation following its evaluation framework. The framework includes an annual Office of Ombuds Services survey, professional development surveys, campus partner surveys and interviews, and a campus leader survey and interviews.