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Ethics and Standards of Practice

Office of Ombuds Services Operations in relation to COVID-19

The Ombudsperson will continue to meet with graduate students, staff, and faculty who are working from locations other than UT and UTIA through Zoom or on the phone for the duration that our institution is responding to COVID-19. Please do not hesitate to contact for a meeting.

Find Coronavirus Update at: www.utk.edu/coronavirus/

The UT ombudsperson follows the International Ombudsman Association (IOA) Code of Ethics and Standards of Practice. This means that we adhere to the following set of standards:

Independence

  • The ombuds office is independent from other formal organizational structure
  • We are not required to report details to anyone at UT about cases

Impartiality

  • The ombudsperson is impartial and does not take sides
  • The ombudsperson listens to you from a neutral perspective
  • The ombudsperson does not advocate for you or for the university, but instead advocates for a fair organizational process

Confidentiality

  • What you share with the ombudsperson is not shared with others
  • You can give permission for your story to be shared to others
  • Confidentiality cannot be maintained when there appears to be imminent risk of serious harm to you or to others

Informality

  • The ombudsperson is an informal resource
  • Sharing your story with the ombudsperson is not the same as making a formal report to the university
  • The ombudsperson does not participate in any formal university procedures