The ombudsperson program is designed to provide an informal mediator, and the process is an alternative to university’s formal complaint and grievance procedure for staff and the administrative and Faculty Senate process for faculty. An ombudsperson does not serve as an advocate for the faculty or staff member or the university, but as a supporter of fair practices.
“Our ombudspersons are experienced mediators and can help diffuse situations that otherwise might go to the formal grievance or complaint processes. Using mediation to resolve issues before they reach a boiling point is cost-effective, time-saving and allows everyone to remain more productive.”—Chancellor Jimmy G. Cheek
When faculty or staff members are involved in disputes with colleagues, they are encouraged to schedule a meeting with the ombudsperson to see if the issue can be resolved without using the university’s formal grievance process. Faculty and staff can self-refer or be referred by others in their department.
(865) 356-9760 or
or leave a message at (865) 974-2349